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Mediation and conciliation in collective labor conflicts in India
(Cham: Springer, 2019)
Organization advantage: experience of telework in India
(Cheltenham: Edward Elgar, 2019)
Employee Identity in Indian Call Centres
(Response/Sage Publications, 2011-01-12)
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled ...