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Now showing items 1-10 of 12
Globalisation of commodification: legal process outsourcing and Indian lawyers
(Routledge, 2016)
Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made ...
Socio-cultural dynamics in whistleblowing: insights from India
(Emerald Group Publishing Ltd., 2016)
Purpose: Through state-of-the-art insights on whistleblowing in India, the purpose of this paper is to highlight the role of sociocultural dynamics in whistleblowing. Design/methodology/approach: A review of literature on ...
The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
Ambivalence: employee responses to depersonalized bullying at work
(SAGE Publications Ltd, 2015)
The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ...
India: a paradoxical context for workplace bullying
(Routledge, 2016-01)
Mediation and conciliation in collective labor conflicts in India
(Cham: Springer, 2019)
Organization advantage: experience of telework in India
(Cheltenham: Edward Elgar, 2019)
Employee Identity in Indian Call Centres
(Response/Sage Publications, 2011-01-12)
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled ...
Partially empowering but not decent? The contradictions of online labour markets
(Springer, 2017)
Online labour markets (OLMs) are new global workplaces that represent the latest wave of offshoring. Indians have a strong presence on OLMs, being freelancers on both international and national platforms, adding to the ...
Abuse on online labour markets: targets’ coping, powerand control
(Emerald, 2018)
Purpose–The purpose of this paper is to report a study of targets’ experiences of cyber bullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control,the paper ...