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Gender Issues – Proposing new Paradigms
(2009-08-03)
The advent of the 20th century heralds the entry of women into the professional world. Organizations have already initiated the transition to a multi-gender workplace environment through the formation of appropriate policies. ...
Loyalty Programme Applications in Indian Service Industry
(2009-07-25)
Retaining all customers would not be a good idea for any business. In contrast, allowing the profitable customers to leave would be an even worse idea. Consequently the real solution rests in knowing the value of each ...
Indian Railways in the Past Twenty Years Issues, Performance and Challenges
(2009-07-29)
Indian Railways (IR) is Asia’s largest and world’s second largest network under one management, with a separate Ministry and its own annual budget. The network carried about 17 million Passengers and 2 mt freight every day ...
A study on the Current Role of SME’s in the Indian IT Industry and Hypotheses on an Ecosystem for their Sustenance and Evolution
(2009-07-30)
This paper looks at the current challenges faced by the SME’s in the Indian IT industry and formulates hypotheses on how an intermediary can create an ecosystem to ensure the sustenance and evolution of these firms. The ...
Strategies for Improved Servicing of the Customers: Case of Ghaziabad Goods Shed of the Indian Railways
(2009-07-28)
The Ghaziabad (GZB) goods shed was one of the top rail goods handling points in the National Capital Region (NCR). The growth was expected to be robust in the forthcoming years, since GZB and Noida were high growth districts ...
World Class Logistics Operations: The Case of Bombay Dabbawallahs
(2009-07-25)
The Bombay Dabbawallahs operation is widely recognized as an outstanding example of excellence in Logistics. It is often quoted as a standard example of six sigma implementation in the Indian context. Because of its ...
Assessing the Changing Employment Profiles in the Telecom Sector: Implications for Education and Training
(2009-07-29)
Telecom sector in India has been growing very fast and changing very rapidly in service delivery mechanisms used, target segments addressed, technological platforms for service delivery etc. Globally also the growth scenario ...
Role of Trade and Macroeconomic Policies in the Performance of Special Economic Zones (SEZs)
(2009-08-03)
Special economic zones following the enormous success of China have been widely imitated. But it is to be entirely anticipated that the results would vary greatly. Earlier avatars of SEZs in the form of Foreign Trade ...
Exploring Feasibility of Alternate Channels of Information Dissemination: Study of Rural Consumers Information Needs
(2009-07-30)
Information plays a vital role in lives of individuals/groups for development and growth. Just information does not serve the purpose, but accurate information does. The sources/tools/techniques used to get the desired ...
Comprehensive Analysis of Exclusive Brand Store Customer in Indian Market
(2009-08-03)
Segmentation classifies customers into groups which enables the retailers identify their target segment and provide the desired value. This paper is an attempt to group the customers and generate a profile of the revenue ...