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Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...
Cyberbullying: an emergent phenomenon in contemporary workplaces
(Palgrave Macmillan, 2016)
The emerging world of virtual work is not tied to physical workplaces or particular locations, but is dispersed and footloose. It is frequently precarious, and blurs the boundaries between work and non-work, production and ...
Partially empowering but not decent? The contradictions of online labour markets
(Springer, 2017)
Online labour markets (OLMs) are new global workplaces that represent the latest wave of offshoring. Indians have a strong presence on OLMs, being freelancers on both international and national platforms, adding to the ...
Experiencing depersonalized bullying: a study of Indian call centre agents
(Work Organization, Labour and Globalization, 2009-01-28)
This article uses the concept of depersonalized bullying to explain the way in which call-centre agents employed in international call centres in Mumbai and Bangalore, India experience their work as an oppressive regime. ...
Engaging the professional: organizing call centre agents in India
(Industrial Relations Journal, 2009-01-28)
The extremely challenging external environment poses numerous challenges to union formation among call centre agents in India. Complicating matters is the acquired professional identity of call centre agents. In this ...
Customer cyberbullying: the experiences of India‘s international-facing call centre agent
(Springer International Publishing, 2015)
Abuse on online labour markets: targets’ coping, powerand control
(Emerald, 2018)
Purpose–The purpose of this paper is to report a study of targets’ experiences of cyber bullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control,the paper ...
Prevention of and interventions in workplace bullying: a global study of human resource professionals’ reflections on preferred action
(Taylor & Francis, 2018-04-26)
The aim of this study was to analyze Human Resource
Professionals’ reflections on the prevention of and
intervention in workplace bullying across different countries.
More specifically, the study sought to identify what ...