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Public Sector Industrial/Labour Relations and Union Attitudes in Gujarat and West Bengal
(2011-05-10)
The objectives are to highlight the particular circumstances and political economy at state level, comparing Gujarat and West Bengal.
LPO: A complicated carrier alternative for lawyers
(2015-09-21)
Exploring the Closure of Call Centres and its Impact on Employees
(2008)
The objectives are to:
Understand the impact of closures.
Understand the job search strategies post-closure.
Understand the coping strategies of employees affected by closure.
Seeking attention: an investigation of salesperson influence strategies used while selling to small retailers
(Routledge, 2016)
The use of influence strategies is an integral component of the salesperson's role, while selling to retailers. However, it remains a chronically under-researched area, particularly so in emerging markets, which are distinct ...
Transnational class formation: A view from below
(Taylor and Francis Inc., 2015)
Doing emotional labour: the experiences of Indian call centre agents
(Global Business Review, 2008-11-02)
A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ...
Employee voice and collective formation in the Indian ITES - BPO industry
(Economic and Political Weekly, 2008-11-11)
The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union ...
Hope to despair: the experience of organizing Indian call centre employees
(Indian Journal of Industrial Relations, 2013)
The rapid growth of India's IT Enabled Service-Business Process Outsourcing (ITES-BPO) sector has drawn the attention of several researchers whose foci have spanned varied aspects. This paper analyses whether UNITES really ...
Workplace bullying in the context of organizational change: the significance of pluralism
(Industrial Relations Journal, 2014-05-01)
The presence of depersonalised bullying during organisational change, highlighted through empirical research on lay-off procedures in India's information technology sector, underscores the rhetoric of unitarist human ...
Breathers releases outlets and pauses: employee resistance in the context of depersonalized bullying
(Nova Southeastern University, Inc., 2013)
Introduction The study of workplace bullying, which originated in Scandinavia in the 1980s with the work of Heinz Leymann who used the term "mobbing" to describe the phenomenon (Einarsen, Hoel, [...]
Drawing on a study ...