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Now showing items 341-350 of 358
Global Sourcing and Remote Work: India Country Study
(2011-05-10)
The aims of the India country study include creating a knowledge base regarding various types of remote work undertaken in the ITES-BPO sector in India and the effects of these arrangements on employment conditions as well ...
Employee Dilemmas in the Indian ITES-BPO Industry
(2011-05-05)
Employee Identity in Indian Call Centres
(Response/Sage Publications, 2011-01-12)
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled ...
Protecting my interests: HRM and targets’ coping with workplace bullying
(Qualitative Report, 2011-01-28)
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace ...
NTPC: Accounting Greenhouse Gas Emissions
(2011-05-06)
Satyam – A Post Mortem, Diagnosis and Prog
(2011-05-09)