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Now showing items 31-40 of 93
Seeking the future: after-hours intercommunicating in India's medical transcription industry
(Labour and Management Development Journal, 2008-11-08)
The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
From boom to where?: the impact of crisis on work and employment in Indian BPO
(John Wiley & Sons Ltd, 2014)
This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ...
Indian public-sector trade unionism in an autocratic political climate: the distinctive case of Gujarat
(SAGE Publications, 2014)
The power and influence of trade unionism in telecommunications, state government employment and municipal bus services are examined in Gujarat, an Indian state ruled by the Hindu nationalist, pro-big business Bharatiya ...
Emotional Labour in Indian Call Centres
(Indian Institute of Management Ahmedabad, 2013)
External Bullying at Work
(2014)
Ambivalence: employee responses to depersonalized bullying at work
(SAGE Publications Ltd, 2015)
The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ...
Indian public sector trade unionism in context: Gujarat and West Bengal compared
(Journal of Contemporary Asia, 2015)
Using qualitative research methods and comparing two Indian states (Gujarat and West Bengal), the authors examine the relative power and influence of trade unions in three parts of the public sector, viz., state government ...
Navigating the extended reach: target experiences of cyber bullying at work
(Elsevier Ltd, 2013)
With research on workplace bullying having so far focused on face-to-face interactions via proximate physical presence, cyberbullying remains to be understood. Through a hermeneutic phenomenological inquiry of target ...