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Managing emotions: emotional labor or emotional enrichment
(Indian Institute of Management Ahmedabad, 2015)
Concept of „emotional labor‟ has undergone many transformations since Hochschild (1983) described it. Researchers have broadened its scope by including emotion management by professionals in different roles, exploring its ...
Exploring antecedents of technology usage and stress
(Indian Institute of Management Ahmedabad, 2015)
The ubiquitous and pervasive use of ICT (Information communication technology) has transformed the contemporary workplace. ICT has enabled blurring of geographical boundaries leading to freedom from being restricted to the ...