Search
Now showing items 1-2 of 2
Developing a customer-focus approach to marketing of library and information service
(2002-10-19)
Philosophically, users are the central entity in all types of libraries. The
characteristics of the user body make up an essential and indeed central element
in the development of library services. In ways that are now ...
Which way do you want to serve your customers
(2002-10-19)
Library service is essentially a service to the community of users. But some librarians could be accused of poor services to customers. The development of customer-oriented services skills not only allows the library to ...