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The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
The incidence of interpersonal workplace bullying in India’s ITES-BPO sector
(Indian Journal of Labour Economics, 2014)
The existence of interpersonal bullying at ytork and its link with socio-cultural factors in the Indian context was ascertained through a suryaj undertaken in the country's ITES-BPO (offshoring-outsourcing) sector. Survey ...