Multifaceted feedback for organizational heads for self and organizational development: experiences of school principals
Abstract
The design and use of multi-faceted feedback as a developmental
tool for organisational heads is the focus of this paper. A
customised feedback instrument was designed for school principals
to enable assessment by self and various stakeholders.
The instrument was designed to assess principals’ administrative,
managerial and leadership competencies and school policies
and systems that are designed, regulated, supervised and/
or controlled by the principal. The multi-faceted feedback made
it possible to provide a comparison of principals’ own evaluation
of their efficacy with reference to that of the relevant
stakeholders. The feedback received is analysed and interpreted
to aid in the preparation of a developmental plan for future
action. Insights obtained from this experience are used to discuss
issues in the use, design and administration of multifaceted
feedback for organisational heads. The underlining
concern is to fine-tune each aspect of the feedback process to
maximise gains for the receiver of the feedback and the
organisation.
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