Indian call centres and business process outsourcing: a study in union formation

dc.contributor.author	Taylor, Philip
dc.contributor.author	D'Cruz, Premilla
dc.contributor.author	Noronha, Ernesto
dc.contributor.author	Scholarios, Dora
dc.date.accessioned	2009-11-11T08:51:25Z
dc.date.available	2009-11-11T08:51:25Z
dc.date.copyright	2009
dc.date.issued	2010-11-11T08:51:25Z
dc.identifier.citation	Taylor, P., D'Cruz, P., Noronha, E., & Scholarios, D. (2009). Indian Call Centres and Business Process Outsourcing: A Study in Union Formation. New Technology, Work, and Employment, 24(1), 19-42.	en
dc.identifier.uri	http://hdl.handle.net/11718/10257
dc.description	New Technology, Work, and Employment, Vol. 24, No. 1, (2009), pp. 19 - 42	en
dc.description.abstract	In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.	en
dc.language.iso	en	en
dc.publisher	New Technology, Work, and Employment	en
dc.subject	Call Centres	en
dc.subject	Outsourcing	en
dc.title	Indian call centres and business process outsourcing: a study in union formation	en
dc.type	Article	en