Engaging the professional: organizing call centre agents in India

dc.contributor.author	D'Cruz, Premilla
dc.contributor.author	Noronha, Ernesto
dc.date.accessioned	2011-01-28T08:55:16Z
dc.date.available	2011-01-28T08:55:16Z
dc.date.copyright	2009-04-15
dc.date.issued	2009-01-28T08:55:16Z
dc.identifier.citation	D’Cruz, P., & Noronha, E. (2009). Engaging the Professional: Organizing Call Centre Agents in India. Industrial Relations Journal, 40(3), 215-34.	en
dc.identifier.uri	http://hdl.handle.net/11718/10406
dc.description	Industrial Relations Journal, 40, 3 (2009), 215-34	en
dc.description.abstract	The extremely challenging external environment poses numerous challenges to union formation among call centre agents in India. Complicating matters is the acquired professional identity of call centre agents. In this scenario, the union organising call centre employees envisaged that partnership with employers was the only possibility acceptable to call centre agents, employer organisations and society at large, enabling them to regain some acceptability and credibility for the heretofore tainted Indian trade union movement.	en
dc.language.iso	en	en
dc.publisher	Industrial Relations Journal	en
dc.subject	Call Centre	en
dc.subject	ITES-BPO Sector	en
dc.subject	Professional	en
dc.subject	Indian Trade Union Movement	en
dc.title	Engaging the professional: organizing call centre agents in India	en
dc.type	Article	en