Indian call centres and business process outsourcing: a study in union formation
Date
2009-04-15Author
D'Cruz, Premilla
Taylor, Philip
Noronha, Ernesto
Scholarios, Dora
Metadata
Show full item recordAbstract
In this exploratory study of union formation in the Indian call
centre/business process outsourcing sector, the authors draw
upon evidence from the first detailed survey of members of the
recently formed UNITES, and from extensive interviews. This
paper engages with mobilisation theory and analyses of trade
union formation.
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