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Redefining Professional: The Case of India’s Call Centre Agents

dc.contributor.authorD'Cruz, Premilla
dc.contributor.authorNoronha, Ernesto
dc.date.accessioned2011-05-05T04:04:45Z
dc.date.available2011-05-05T04:04:45Z
dc.date.copyright2009-04-15
dc.date.issued2011-05-05T04:04:45Z
dc.identifier.citationD’Cruz, Premilla and Noronha, Ernesto, "Redefining Professional: The Case of India’s Call Centre Agents" in Jemielniak, et al. (eds.), Handbook of Research on Knowledge Intensive Organizations, PA: IGI Global, 2009.en
dc.identifier.urihttp://hdl.handle.net/11718/10511
dc.descriptionin Jemielniak, et al. (eds.), Handbook of Research on Knowledge Intensive Organizations, PA: IGI Global, 2009.en
dc.language.isoenen
dc.titleRedefining Professional: The Case of India’s Call Centre Agentsen
dc.typeBook chapteren


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