Configurations of Business Process Outsourcing Firms and Organizational Performance

dc.contributor.author	Sharda, Kirti
dc.contributor.author	Chatterjee, Leena
dc.date.accessioned	2011-05-26T10:55:22Z
dc.date.available	2011-05-26T10:55:22Z
dc.date.copyright	2009-12-15
dc.date.issued	2011-05-26T10:55:22Z
dc.identifier.uri	http://hdl.handle.net/11718/10845
dc.description.abstract	This paper uses a configurational approach to integrate learnings from outsourcing literature, organization and management theory, strategic management, and strategic human resource management in order to understand similarities and differences between outsourcing firms and their performance. It formulates a conceptual framework that proposes that certain combinations of work designs, strategic orientations, client relationships and contexts could lead to better organizational performance.	en
dc.language.iso	en	en
dc.relation.ispartofseries	W.P.No. 2009-12-02;
dc.title	Configurations of Business Process Outsourcing Firms and Organizational Performance	en
dc.type	Working Paper	en