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Critical success factors in subscription services: OTT video
(Indian Institute of Management Ahmedabad, 2019)
Subscription strategy is going on since long before the internet era began. Newspaper carriers used to get subscriptions from offices and homes to deliver newspapers on time. This reduced their reliance on delivery agents ...
Reduction of claim cycle time through process improvement
(Indian Institute of Management Ahmedabad, 2019)
With increasing insurance penetration from 2.7% in 2001 to 3.4% in 2018, the insurance firms have to deal with larger number of customers, thus impacting the average time to settle a claim. Turnaround time is one of the ...