Browsing 3rd Biennial Conference of the Indian Academy of Management (IAM), 2013 by Subject "Call Centre Representatives (CCRs)"
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Organizational Citizenship Behavior And Job Satisfaction Among Call Centre Representatives In Relation To Stressful Environment
(Indian Institute of Management, Ahmedabad, 2013)In today’s competitive environment, managing the ever escalating customer expectations and need is a key to survival and growth for any company. Considering the consumer-centric nature of the service industry, particularly ...