Browsing 3rd Biennial Conference of the Indian Academy of Management (IAM), 2013 by Subject "emotional labor"
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Managing Emotions: Emotional Labor Or Emotional Enrichment
(Indian Institute of Management , Ahmedabad, 2013)Concept of ‘emotional labor’ has undergone many transformations since Hochschild (1983) described it. Researchers have broadened its scope by including emotion management by professionals in different roles, exploring its ...