Browsing Faculty Publications (Bibliographic) by Title
Now showing items 1990-2009 of 10691
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Customer centered governance
(2000-07-17) -
Customer cyberbullying: the experiences of India‘s international-facing call centre agent
(Springer International Publishing, 2015) -
Customer dependence and customer loyalty in traditional and modern format stores
(Emerald Group Publishing Ltd., 2017)Purpose: The purpose of this paper is to examine the relationship between customer loyalty and customer dependence in the context of modern format and traditional format stores. In the process, the role of switching cost ... -
Customer satisfaction and service quality measurement in Indian call centres
(Managing Service Quality, 2008-11-10)Purpose – The purpose of this research is to examine customer satisfaction and service quality measurement practices followed in call centres. Design/methodology/approach – The study uses qualitative methodology ... -
Customer service
(2006-07-22) -
Customer Value Management at Tata Steel
(2010-08-30)The case series deals with the successful initiation of Tata Steel in various fields. This resulted in TATA STEEL becoming lowest cost steel producer in the world. The case series documents the various initiations. -
A Cut That May Not Heal
(2010-07-21) -
The Cutting Edge of Human Resources Management
(2010-07-13) -
A cutting plane approach for the multi-machine precedence-constrained scheduling problem
(Springer, 2020)A cutting-plane approach is developed for the problem of optimally scheduling jobs with arbitrary precedence constraints on unrelated parallel machines to minimize weighted completion time. While the single machine version ... -
A cutting plane approach to combinatorial bandwidth packing problem with queuing delays
(Springer Verlag, 2017)The combinatorial bandwidth packing problem (CBPP), arising in a telecommunication network with limited bandwidth, is defined as follows. Given a set of requests, each with its potential revenue, and each consisting of ... -
Cutting Plane Methods
(2010-05-13) -
Cyberbullying at work: understanding the influence of technology
(Springer, 2018)We exist at a time when technology has revolutionized the way people work. It is now just as easy to communicate electronically with colleagues thousands of miles away as it is with a co-worker in the same building. While ... -
Cyberbullying: an emergent phenomenon in contemporary workplaces
(Palgrave Macmillan, 2016)The emerging world of virtual work is not tied to physical workplaces or particular locations, but is dispersed and footloose. It is frequently precarious, and blurs the boundaries between work and non-work, production and ... -
The Cybertech Project (A) and (B)
(Indian Institute of Management, Ahmedabad, 2014) -
Cyclone Hudhud at Rashtriya Ispat Nigam Ltd, Vishakhapatnam
(Indian Institute of Management Ahmedabad, 2019-02-27)This is a case of a crisis project management which showcases the unpredictable nature of the project and the role of management in handling the crisis. It is the case of a very severe cyclonic storm hitting the city of ... -
Cyclone Hudhud at Rashtriya Ispat Nigam Ltd, Vishakhapatnam: A Teaching Note
(Indian Institute of Management Ahmedabad, 2019-02-27) -
Cyclones and orchards
(1999-10-14) -
Cyclones and orchards
(1998-10-12)