Browsing Faculty Publications (Bibliographic) by Author "Bahuguna, Doorva"
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Ahmedabad regional passport office: rapid response time by process redesign
Bahuguna, Doorva; Ravichandran, N. (2003-10-21)If all your documents are in order, you should get your fresh passport in five weeks. If you already hold a passport, then your passport should be re-issued in one week. In case of damaged or lost passports (except in ... -
Ahmedabad Regional Passport Office: Rapid Response Time by Process Redesign
Bahuguna, Doorva; Ravichandran, N. (2010-08-20)The case describes the process followed by the RPO, Ahmedabad in issuing a passport. The resources available are described. The status of consumer response time is included. Adequate information is provided to redesign the ... -
Rule bound government agency to customer centric facility: can Indian passport offices make the leap
Ravichandran, N.; Bahuguna, Doorva (2006-10-28)