Browsing Faculty Publications (Bibliographic) by Author "De Vries, Jelle"
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Worth the wait? How restaurant waiting time influences customer behavior and revenue
De Vries, Jelle; Roy, Debjit; De Koster, René (ScienceDirect, 2018)In many service industries, customers have to wait for service. When customers have a choice, this waiting may influence their service experience, sojourn time, and ultimately spending, reneging, and return behavior. Not ...