Browsing Faculty Publications (Bibliographic) by Author "Noronha, Ernesto"
Now showing items 1-20 of 96
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Abuse faced by child labourers: Novel territory in workplace bullying
Banday, M. U.; Chakraborty, S.; D'Cruz, Premilla; Noronha, Ernesto; Mendonca, Avina (Springer, 2018)As well as presenting the first empirical study on workplace bullying in the context of child labour, this chapter extends the substantive area through its focus on the agricultural sector, the rural economy and non-standard ... -
Abuse on online labour markets: targets’ coping, powerand control
D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2018)Purpose–The purpose of this paper is to report a study of targets’ experiences of cyber bullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control,the paper ... -
Achieving downsizing: managerial perspectives
Noronha, Ernesto; D'Cruz, Premilla (2005-10-27)The restructuring of organizations through downsizing is a significant phenomenon in the contemporary global business scenario. But academic research on the subject has focused limited attention on important stakeholder ... -
Agility and the transition from uncertainty to recovery: the Indian IT industry and COVID-19
D'Cruz, Premilla; Noronha, Ernesto (Elgar Online, 2023-07-01)This paper reports a study of how the Indian IT industry navigated the COVID-19 pandemic. Agility emerged as the crucial determining factor aiding the industry’s successful survival. IT organisations’ agility, facilitated ... -
Ambivalence: employee responses to depersonalized bullying at work
D'Cruz, Premilla; Noronha, Ernesto (SAGE Publications Ltd, 2015)The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ... -
Asian perspectives on workplace bullying and harassment
D'Cruz, Premilla; Noronha, Ernesto; Mendonca, Avina (Springer, 2021-08-11)This book showcases empirical studies on workplace bullying from a range of Asian countries, including China, India, Indonesia, Israel, Japan, Jordan, Malaysia, Pakistan, Singapore, South Korea, Sri Lanka, Thailand, UAE ... -
Beauty service workers’encounters with abusive customers: furthering the concept of external bullying at work
Mendonza, A.; D'Cruz, Premilla; Noronha, Ernesto (Springer, 2018)This chapter brings novel theoretical contributions that advance the concept of external bullying at work. Based on a hermeneutic phenomenological study aimed at understanding the lived experiences of beauty service workers ... -
Being professional: organizational control in Indian call centres
D'Cruz, Premilla; Noronha, Ernesto (2006-10-29)The relationship between technocratic and socioideological control in organizations is contested among scholars. In an attempt to understand this complex interlinkage, the present study examined organizational control ... -
Breathers releases outlets and pauses: employee resistance in the context of depersonalized bullying
D'Cruz, Premilla; Noronha, Ernesto (Nova Southeastern University, Inc., 2013)Introduction The study of workplace bullying, which originated in Scandinavia in the 1980s with the work of Heinz Leymann who used the term "mobbing" to describe the phenomenon (Einarsen, Hoel, [...] Drawing on a study ... -
Caring for those in your charge: the role of servant leadership and compassion in managing bullying in the workplace
Ahmad, Saima; Islam, Talat; D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2022-09-05)Purpose: Adapting a positive business ethics framework, the purpose of this paper is to offer a new perspective to manage bullying at work. Specifically, this paper reports an empirical study which examines how the good ... -
Caste and workplace bullying: a persistent and pervasive phenomenon
Noronha, Ernesto (Singapore: Springer, 2019) -
Closure of a Call Centre
Noronha, Ernesto (2011-05-09)The objectives are to: • understand the impact of closure. • understand the job search strategies post-closure. • understand the coping strategies of employees affected by closure. -
Cochin Port
Noronha, Ernesto (2010-09-08) -
Creating space: the role of the state in the Indian IT-related offshoring sector
Noronha, Ernesto; D'Cruz, Premilla (Springer, 2016)By facilitating the separation of the production and consumption of services, the information and communication technology (ICT) revolution has transformed the way companies do business (Fernández-Stark et al. 2011). The ... -
Critical perspectives on work and employment in globalizing India
Noronha, Ernesto; D'Cruz, Premilla (Springer Singapore, 2017)This book showcases issues of work and employment in contemporary India through a critical lens, serving as a systematic, scholarly and rigorous resource which provides an alternate view to the glowing metanarrative of the ... -
Customer cyberbullying: the experiences of India‘s international-facing call centre agent
Noronha, Ernesto; D'Cruz, Premilla (Springer International Publishing, 2015) -
Cyberbullying at work: understanding the influence of technology
Farley, S.; Coyne, I.; D'Cruz, Premilla (Springer, 2018)We exist at a time when technology has revolutionized the way people work. It is now just as easy to communicate electronically with colleagues thousands of miles away as it is with a co-worker in the same building. While ... -
Deciphering the discourse of 'the professional': Consequences for union formation in the Indian IT/ITES sector
Noronha, Ernesto; D'Cruz, Premilla (2016) -
Doing dignity work: Indian security guards interface with precariousness
Noronha, Ernesto; Chakraborty, Saikat; D'Cruz, Premilla (Springer, 2018-08-22)Increasing global competition has intensified the use of informal sector workforce worldwide. This phenomenon is true with regard to India, where 92% of the workers hold precarious jobs. Our study examines the dynamics ... -
Doing emotional labour: the experiences of Indian call centre agents
D'Cruz, Premilla; Noronha, Ernesto (Global Business Review, 2008-11-02)A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ...