Browsing Faculty Publications (Bibliographic) by Author "Taylor, Phil"

Now showing items 1-2 of 2

    • The experience of work in India’s domestic call centre industry 

      D'Cruz, Premilla; Taylor, Phil; Noronha, Ernesto; Scholarios, Dora (International Journal of Human Resource Management, 2013)
      Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ...

    • From boom to where?: the impact of crisis on work and employment in Indian BPO 

      Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; Dora, Scholarios (John Wiley & Sons Ltd, 2014)
      This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ...