Browsing Faculty Publications (Bibliographic) by Subject "Call centers - Analysis"
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Breathers releases outlets and pauses: employee resistance in the context of depersonalized bullying
(Nova Southeastern University, Inc., 2013)Introduction The study of workplace bullying, which originated in Scandinavia in the 1980s with the work of Heinz Leymann who used the term "mobbing" to describe the phenomenon (Einarsen, Hoel, [...] Drawing on a study ...