Browsing Faculty Publications (Bibliographic) by Subject "Call centres"
Now showing items 1-2 of 2
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The experience of work in India’s domestic call centre industry
(International Journal of Human Resource Management, 2013)Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ... -
The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...