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Mercury Global Corporation
(Indian Institute of Management, Ahmedabad, 2013)
The case traces the evolution of the offshore Analytics operations of a large US based bank in India. It recounts the challenges of coupling geographically-disparate, culturally-alien and, somewhat antagonistic groups of ...
The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
From pyramids to diamonds: legal process offshoring, employment systems, and labor markets for lawyers in the United States and India
(ILR Review, 2016-03)
In this article, the authors argue that offshoring of legal work from the United States has contributed to the fracturing of the long-established internal labor market arrangements in large U.S. law firms. Drawing on ...
'From boom to where?': The impact of crisis on work and employment in Indian BPO
(Blackwell Publishing Ltd, 2014)
This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ...