Now showing items 1-10 of 346
Common Services Centres (CSCs) as an approach to bridge the digital divide: Reflecting on challenges and obstacles
(Emerald Group Publishing Ltd., 2016)
Purpose: Despite the increasing technological capabilities and its affordability, a significantly large proportion of developing nations’ population are still lacking resources to own basic information and communication ...
A nested semi-open queuing network model for analyzing dine-in restaurant performance
(Elsevier Ltd, 2016)
Low customer wait times at restaurants can improve both customer walk-ins and satisfaction levels. To manage customer wait times, the operators need a thorough understanding of how restaurant design parameters such as the ...
Optimal stack layout in a sea container terminal with automated lifting vehicles
(Taylor and Francis Ltd., 2017)
Container terminal performance is largely determined by its design decisions, which include the number and type of quay cranes, stack cranes, transport vehicles, vehicle travel path and stack layout. We investigate the ...
Does relationship marketing matter in online retailing? A meta-analytic approach
(Springer International Publishing, 2016)
Building on the meta-analytic model suggested by Palmatier et al. Journal of Marketing, 70, 136–153, (2006), this study extends the relationship marketing framework to the domain of online retailing to identify what ...
Donning the mask: Effects of emotional labour strategies on burnout and job satisfaction in community healthcare
(Oxford University Press, 2016)
Emotional labour involves management of one's emotions to match the demands of their roles. This emotion display involves just expression (surface-level emotional labour) or experience in addition to expression (deep-level ...
Impact of Performance Appraisal Justice on Employee Engagement: A Study of Indian Professionals
(Employee Relations, 2012)
Purpose – Performance appraisal is one of the most important human resource management practices as it yields critical decisions integral to various human resource actions and outcomes. The purpose of this paper is to ...
Competitive Dynamics between MNCs and Domestic Companies at the Base of the Pyramid: An Institutional Perspective
(Elsevier Ltd, 2015)
This article investigates the factors underpinning the competitive dynamics between multi-national corporations (MNCs) and domestic companies in base of the pyramid (BoP) markets. We analyze the case of a multi-domestic ...
Mor on Financial Inclusion: A Few Baby Steps, Not a Great Leap Forward
(Economic & Political Weekly, 2014)
Despite decades of effort, India’s record in the area of financial inclusion remains unsatisfactory. Nearly 60% of India’s population does not have a bank account; 90% of small businesses have no link with the formal ...
Self presentation in online environments: a study of Indian Muslim matrimonial profiles
(Asian Journal of Communication, 2013)
This study examines the self presentation practices of Indian Muslim men and women in online matrimonial advertisements. Findings indicate that while Indian Muslims are using the new medium to adhere to traditional cultural ...
Two Low Carbon Development Pathways in India
(Global Environmental Research,17/2013: 119-128., 2013)