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Emotional labor in interactive service roles in Indian restaurants
(Indian Journal of Industrial Relations, 2015-10)
Emotional labour is more pronounced in interactive service roles where significant communication is necessarily exchanged as a part of the service delivery. Customer interaction, performed by stewards is an intrinsic ...
Is CSR a Hygiene Factor for Prospective Employees? An Indian Exploration
(Indian Journal of Industrial Relations, 2015-05)
Western research has validated the attractiveness of Corporate Social Responsibility (CSR) for prospective employees while making a job choice. The phenomenon has been rarely explored in the Indian context. Interviews were ...
Is CSR a hygiene factor for prospective employees? an Indian exploration
(Publishing India Group, 2015)
Western research has validated the attractiveness of Corporate Social Responsibility (CSR) for the prospective employees while making a job choice. The phenomenon has been rarely explored in the Indian context. Interviews ...