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Developing leadership skills among EMBA students: innovations in design
(Vikalpa: The Journal for Decision Makers, 2015)
The article presents the design of the experiential workshop as part of an Executive Masters in Business Administration (MBA) (EMBA) programme curriculum, focusing on innovations in design in the development of leadership ...
Effect of emotional labor on emotional exhaustion and work attitudes among hospitality employees in India
(Journal of Human Resources in Hospitality & Tourism, 2013)
The present research explores the relationship of emotional labor strategies (i.e., surface and deep acting) with emotional exhaustion, organizational commitment, and turnover intentions among employees in the hospitality ...
Linking emotional dissonance and organizational identification to turnover intention and emotional well-being: a study of medical representatives in India.
(2010)
Infl uencing customers’ perception of service quality through service interaction
is becoming imperative for organizations to sustain competitive advantage.
As a result, the critical challenge before many organizations ...
Understanding workplace deviant behavior in nonprofit organizations: toward an integrative conceptual framework
(2012-09-07)
Workplace deviant behavior has traditionally been studied with
respect to business or for-profit organizations. In this article, we
argue that nonprofit organizations also experience deviance, and
due to their unique ...
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...