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India: a paradoxical context for workplace bullying
(Routledge, 2016-01)
Employee Identity in Indian Call Centres
(Response/Sage Publications, 2011-01-12)
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled ...
Partially empowering but not decent? The contradictions of online labour markets
(Springer, 2017)
Online labour markets (OLMs) are new global workplaces that represent the latest wave of offshoring. Indians have a strong presence on OLMs, being freelancers on both international and national platforms, adding to the ...