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Improving service system performance using estimates of waiting time probabilities
(International. Journal. of Automation and Logistics, 2014)
Queue length distributions provide insight into the impact of service
system design changes that go beyond simple performance measure averages;
however, such distributions are difficult to estimate when service times are ...
A novel approach for designing rental vehicle repositioning strategies
(IIE Transactions, 2014)
An important tactical decision for vehicle rental providers is the design of a repositioning strategy to balance vehicle utilization with customer wait times due to vehicle unavailabilities. To address this problem, this ...