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Understanding workplace deviant behavior in nonprofit organizations: toward an integrative conceptual framework
(2012-09-07)
Workplace deviant behavior has traditionally been studied with
respect to business or for-profit organizations. In this article, we
argue that nonprofit organizations also experience deviance, and
due to their unique ...
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...