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Globalisation of commodification: legal process outsourcing and Indian lawyers
(Routledge, 2016)
Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made ...
The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
Indian public-sector trade unionism in an autocratic political climate: the distinctive case of Gujarat
(SAGE Publications, 2014)
The power and influence of trade unionism in telecommunications, state government employment and municipal bus services are examined in Gujarat, an Indian state ruled by the Hindu nationalist, pro-big business Bharatiya ...
Ambivalence: employee responses to depersonalized bullying at work
(SAGE Publications Ltd, 2015)
The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ...
Indian public sector trade unionism in context: Gujarat and West Bengal compared
(Journal of Contemporary Asia, 2015)
Using qualitative research methods and comparing two Indian states (Gujarat and West Bengal), the authors examine the relative power and influence of trade unions in three parts of the public sector, viz., state government ...
The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies
(Employee Relations, 2010-01-15)
Purpose
– This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying.
Design/methodology/approach
– The paper draws on a study rooted in van Manen's hermeneutic ...