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Now showing items 11-20 of 35
Being professional: organizational control in Indian call centres
(2006-10-29)
The relationship between technocratic and socioideological control in organizations is contested
among scholars. In an attempt to understand this complex interlinkage, the present study
examined organizational control ...
A necessary evil: the experiences of managers implementing downsizing programmes
(2006-10-27)
This paper presents the findings of a phenomenological study, which describes the experiences of human
resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in
India. Data were ...
The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
From boom to where?: the impact of crisis on work and employment in Indian BPO
(John Wiley & Sons Ltd, 2014)
This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ...
Indian public-sector trade unionism in an autocratic political climate: the distinctive case of Gujarat
(SAGE Publications, 2014)
The power and influence of trade unionism in telecommunications, state government employment and municipal bus services are examined in Gujarat, an Indian state ruled by the Hindu nationalist, pro-big business Bharatiya ...
Ambivalence: employee responses to depersonalized bullying at work
(SAGE Publications Ltd, 2015)
The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ...
Indian public sector trade unionism in context: Gujarat and West Bengal compared
(Journal of Contemporary Asia, 2015)
Using qualitative research methods and comparing two Indian states (Gujarat and West Bengal), the authors examine the relative power and influence of trade unions in three parts of the public sector, viz., state government ...
Navigating the extended reach: target experiences of cyber bullying at work
(Elsevier Ltd, 2013)
With research on workplace bullying having so far focused on face-to-face interactions via proximate physical presence, cyberbullying remains to be understood. Through a hermeneutic phenomenological inquiry of target ...
From pyramids to diamonds: legal process offshoring, employment systems, and labor markets for lawyers in the United States and India
(ILR Review, 2016-03)
In this article, the authors argue that offshoring of legal work from the United States has contributed to the fracturing of the long-established internal labor market arrangements in large U.S. law firms. Drawing on ...
Indian call centres and business process outsourcing: a study in union formation
(2009-04-15)
In this exploratory study of union formation in the Indian call
centre/business process outsourcing sector, the authors draw
upon evidence from the first detailed survey of members of the
recently formed UNITES, and ...