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Now showing items 11-15 of 15
The experience of work in India’s domestic call centre industry
(International Journal of Human Resource Management, 2013)
Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ...
Doing and disseminating meaningful research
(Research World, 2014-06-02)
The panel discussion was organised as part of a doctoral colloquium and the audience included several research students. The panellists were experienced academics from institutions of higher learning in Canada, India, ...
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...
The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies
(Employee Relations, 2010-01-15)
Purpose
– This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying.
Design/methodology/approach
– The paper draws on a study rooted in van Manen's hermeneutic ...
The incidence of interpersonal workplace bullying in India’s ITES-BPO sector
(Indian Journal of Labour Economics, 2014)
The existence of interpersonal bullying at ytork and its link with socio-cultural factors in the Indian context was ascertained through a suryaj undertaken in the country's ITES-BPO (offshoring-outsourcing) sector. Survey ...