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Now showing items 11-20 of 25
Ambivalence: employee responses to depersonalized bullying at work
(SAGE Publications Ltd, 2015)
The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ...
Navigating the extended reach: target experiences of cyber bullying at work
(Elsevier Ltd, 2013)
With research on workplace bullying having so far focused on face-to-face interactions via proximate physical presence, cyberbullying remains to be understood. Through a hermeneutic phenomenological inquiry of target ...
Doing dignity work: Indian security guards interface with precariousness
(Springer, 2018-08-22)
Increasing global competition has intensified the use of informal sector workforce worldwide. This phenomenon is true with
regard to India, where 92% of the workers hold precarious jobs. Our study examines the dynamics ...
Navigating embeddedness: Experiences of Indian IT suppliers and employees in the Netherlands
(Springer, 2018)
In this article, we shift the usual analytical attention of the GPN framework from lead firms to suppliers in the network and from production to IT services. Our focus is on how Indian IT suppliers embed in the Netherlands ...
The experience of work in India’s domestic call centre industry
(International Journal of Human Resource Management, 2013)
Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ...
Doing and disseminating meaningful research
(Research World, 2014-06-02)
The panel discussion was organised as part of a doctoral colloquium and the audience included several research students. The panellists were experienced academics from institutions of higher learning in Canada, India, ...
Workplace bullying across the globe: a cross-cultural comparison
(Emerald insight, 2018-08-02)
Purpose – The purpose of this paper is to analyze cross-national and cross-cultural similarities and
differences in perceptions and conceptualizations of workplace bullying among human
resource professionals (HRPs). ...
Positives outweighing negatives: the experiences of Indian crowd sourced workers
(2016)
This article reports on an empirical study of Indian freelancers working via
Elance-oDesk (now renamed Upwork). In a qualitative approach, data were
gathered from 24 freelancers across India through in-depth telephone ...
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...