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Now showing items 21-30 of 30
Positives outweighing negatives: the experiences of Indian crowd sourced workers
(2016)
This article reports on an empirical study of Indian freelancers working via
Elance-oDesk (now renamed Upwork). In a qualitative approach, data were
gathered from 24 freelancers across India through in-depth telephone ...
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...
Experiencing depersonalized bullying: a study of Indian call centre agents
(Work Organization, Labour and Globalization, 2009-01-28)
This article uses the concept of depersonalized bullying to explain the way in which call-centre agents employed in international call centres in Mumbai and Bangalore, India experience their work as an oppressive regime. ...
Engaging the professional: organizing call centre agents in India
(Industrial Relations Journal, 2009-01-28)
The extremely challenging external environment poses numerous challenges to union formation among call centre agents in India. Complicating matters is the acquired professional identity of call centre agents. In this ...
Abuse on online labour markets: targets’ coping, powerand control
(Emerald, 2018)
Purpose–The purpose of this paper is to report a study of targets’ experiences of cyber bullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control,the paper ...
Target experiences of workplace bullying on online labourmarkets: Uncovering the nuances of resilience
(Emerald, 2018)
Purpose–The purpose of this paper is to report a study of bullying on online labour markets (OLMs),highlighting how abuse unfolds in digital workplaces and depicting the trajectory of target resilience.Design/methodology ...
The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies
(Employee Relations, 2010-01-15)
Purpose
– This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying.
Design/methodology/approach
– The paper draws on a study rooted in van Manen's hermeneutic ...
Caring for those in your charge: the role of servant leadership and compassion in managing bullying in the workplace
(Emerald, 2022-09-05)
Purpose: Adapting a positive business ethics framework, the purpose of this paper is to offer a new perspective to manage bullying at work. Specifically, this paper reports an empirical study which examines how the good ...
Technology, megatrends and work: thoughts on the future of business ethics
(Springer, 2022-10-03)
To commemorate 40 years since the founding of the Journal of Business Ethics, the editors in chief of the journal have invited the editors to provide commentaries on the future of business ethics. This essay comprises a ...