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Now showing items 21-30 of 35
Doing dignity work: Indian security guards interface with precariousness
(Springer, 2018-08-22)
Increasing global competition has intensified the use of informal sector workforce worldwide. This phenomenon is true with
regard to India, where 92% of the workers hold precarious jobs. Our study examines the dynamics ...
Navigating embeddedness: Experiences of Indian IT suppliers and employees in the Netherlands
(Springer, 2018)
In this article, we shift the usual analytical attention of the GPN framework from lead firms to suppliers in the network and from production to IT services. Our focus is on how Indian IT suppliers embed in the Netherlands ...
The experience of work in India’s domestic call centre industry
(International Journal of Human Resource Management, 2013)
Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ...
Positives outweighing negatives: the experiences of Indian crowd sourced workers
(2016)
This article reports on an empirical study of Indian freelancers working via
Elance-oDesk (now renamed Upwork). In a qualitative approach, data were
gathered from 24 freelancers across India through in-depth telephone ...
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...
Experiencing depersonalized bullying: a study of Indian call centre agents
(Work Organization, Labour and Globalization, 2009-01-28)
This article uses the concept of depersonalized bullying to explain the way in which call-centre agents employed in international call centres in Mumbai and Bangalore, India experience their work as an oppressive regime. ...
Engaging the professional: organizing call centre agents in India
(Industrial Relations Journal, 2009-01-28)
The extremely challenging external environment poses numerous challenges to union formation among call centre agents in India. Complicating matters is the acquired professional identity of call centre agents. In this ...
Abuse on online labour markets: targets’ coping, powerand control
(Emerald, 2018)
Purpose–The purpose of this paper is to report a study of targets’ experiences of cyber bullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control,the paper ...
Target experiences of workplace bullying on online labourmarkets: Uncovering the nuances of resilience
(Emerald, 2018)
Purpose–The purpose of this paper is to report a study of bullying on online labour markets (OLMs),highlighting how abuse unfolds in digital workplaces and depicting the trajectory of target resilience.Design/methodology ...