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Now showing items 6451-6460 of 6578
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...
Customer cyberbullying: the experiences of India‘s international-facing call centre agent
(Springer International Publishing, 2015)
The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies
(Employee Relations, 2010-01-15)
Purpose
– This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying.
Design/methodology/approach
– The paper draws on a study rooted in van Manen's hermeneutic ...
" Tata McGraw Hill."
(2012-09-11)
" R.Sagar."
(2012-09-11)
HRM Survey of Top Performing Firms in India
(2010-06-04)
Human Resource Management (C): Performance Appraisal
(2010-09-02)