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Agricultural Machinery Industry in India: Growth, Structure, Marketing, and Buyer Behaviour
(Allied Publishers, 2011-01-12)
Employee Identity in Indian Call Centres
(Response/Sage Publications, 2011-01-12)
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled ...
Good governance and corruption in the health sector: Lessons from the Karnataka experience
(2011)
Strengthening good governance and preventing corruption in health care are universal challenges. The Karnataka Lokayukta (KLA), a public complaints agency in Karnataka state (India), was created in 1986 but played a prominent ...