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Seeking attention: an investigation of salesperson influence strategies used while selling to small retailers
(Routledge, 2016)
The use of influence strategies is an integral component of the salesperson's role, while selling to retailers. However, it remains a chronically under-researched area, particularly so in emerging markets, which are distinct ...
Globalisation of commodification: legal process outsourcing and Indian lawyers
(Routledge, 2016)
Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made ...
From pyramids to diamonds: legal process offshoring, employment systems, and labor markets for lawyers in the United States and India
(ILR Review, 2016-03)
In this article, the authors argue that offshoring of legal work from the United States has contributed to the fracturing of the long-established internal labor market arrangements in large U.S. law firms. Drawing on ...
Still a distance to go: social upgrading in the Indian ITO-BPO-KPO Sector
(Cambridge University Press, 2016)
India is the worldwide offshore services market leader, with a share of 58 per cent of the global outsourcing industry. The aggregate revenues in FY 2013 were about $108 billion with exports contributing 75.8 billion of ...
Positives outweighing negatives: the experiences of Indian crowd sourced workers
(2016)
This article reports on an empirical study of Indian freelancers working via
Elance-oDesk (now renamed Upwork). In a qualitative approach, data were
gathered from 24 freelancers across India through in-depth telephone ...
Organizational governance: a promising Solution for varieties of workplace bullying
(Emerald, 2016)
Purpose
The chapter elaborates how organizational governance can optimally address workplace bullying, a synergy possible because organizational governance seeks to promote ethical functioning while workplace bullying is ...
Creating space: the role of the state in the Indian IT-related offshoring sector
(Springer, 2016)
By facilitating the separation of the production and consumption of services, the information and communication technology (ICT) revolution has transformed the way companies do business (Fernández-Stark et al. 2011). The ...