A group of colleagues went out for dinner at a restaurant, which was part of one of the top hotel chains. They were disappointed with their entire experience at this restaurant. The case provides details about the incident ...

A customer wanted to get his camera repaired. He gave his camera at a shop for an estimate for repair. When he went to enquire about the status of his camera, he was shocked to know that his camera case was misplaced/ lost ...

This case adds to the data presented in case titled, “Packers, Movers & Shakers (A)" (MAR0373). A consumer was disappointed with the experience he had with a company that he had hired to pack and shift his household ...

The case adds to the data presented in case “Quick Photo (A)" (MAR0370) . Students should have read case “A”. A Customer’s camera case was lost by the shop where he had given his camera for an estimate for repair. The ...

The case describes the experience of a customer who visited Shop India, one of the largest and most popular consumer goods stores in Ahmedabad, to purchase an iron. After reaching home, he noticed that the maximum retail ...