Towards Deming Prize - Case of Tata Steel

dc.contributor.author	Laha, Arnab Kumar
dc.contributor.author	Dutta, Goutam
dc.date.accessioned	2015-05-30T15:39:25Z
dc.date.available	2015-05-30T15:39:25Z
dc.date.issued	2014
dc.identifier.uri	http://hdl.handle.net/11718/13791
dc.description.abstract	In this case we describe the gradual transformation of India's largest private sector steel manufacturer Tata Steel that enabled it to win the coveted Deming Prize for quality. The case discusses how the company is able to maintain a relentless focus on meeting the customers' needs, sustain a culture for excellence in quality, build processes that empower the workers in taking decisions related to their area of work freely, instill leadership skills at all levels, and embed continuous improvement as part of their organizational culture.	en_US
dc.language.iso	en	en_US
dc.publisher	Indian Institute of Management Ahmedabad	en_US
dc.subject	Quality management	en_US
dc.subject	Deming Prize	en_US
dc.subject	Customer satisfaction	en_US
dc.subject	Empowerment	en_US
dc.subject	Leadership	en_US
dc.title	Towards Deming Prize - Case of Tata Steel	en_US
dc.type	Cases and Notes	en_US

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