Browsing 1st IIMA International Conference on Advances in Healthcare Management Services by Subject "Structural Equation Modelling"
Now showing items 1-2 of 2
-
Customer Perceived Service Quality, Satisfaction and Customer Loyalty: An Empirical Test of Mediation in Private Hospitals
(Indian Institute of Management, Ahmedabad, 2015)The purpose of the study is to examine the impact of perceived service quality on customer satisfaction and customer loyalty, and find mediating role of customer satisfaction was also assessed between perceived service ... -
Quality of Work Life plays the Mediating role in between Workplace Empowerment and Employee Commitment: A Study on Healthcare Employees of an Indian State
(Indian Institute of Management, Ahmedabad, 2015)The changing priorities in healthcare can only be pursued through innovation in systems and strategies, sustained by a competent and dedicated workforce. Quality of work life (QWL) is being accepted as the foremost criterion ...