Examination of a moderated-mediation model linking perceived organizational support, affective commitment, organizational citizenship behavior and work engagement: a study of nurses in the indian context

Abstract

The present study examines the relationship between Perceived Organizational Support (POS) and work outcomes (work engagement and organization citizenship behaviour) with affective commitment as a mediator and psychological contract breach as a moderator. Drawing from data collected among a sample of nurses (N = 475), we found that affective commitment mediates the positive relationships between POS and work outcomes. Moreover, perception of unfulfilled expectations (psychological contract breach) qualifies POS-work outcome relationships such that the relationships between POS and outcomes are stronger in case of low contract breach perceptions. Implications for theory and practice are discussed.