Customer cyberbullying: the experiences of India‘s international-facing call centre agent

dc.contributor.author	Noronha, Ernesto
dc.contributor.author	D'Cruz, Premilla
dc.date.accessioned	2016-02-23T09:05:41Z
dc.date.available	2016-02-23T09:05:41Z
dc.date.copyright	2015
dc.date.issued	2015
dc.identifier.citation	Noronha, E. & D‘Cruz, P. (2015) Customer cyberbullying: the experiences of India‘s international-facing call centre agent. In S. Sahadev, N. Malhotra & K. Purani (Eds.), Boundary spanning elements and the marketing function in organizations (pp. 9-32). New Delhi: Springer International Publishing.	en_US
dc.identifier.isbn	9783319134390
dc.identifier.uri	http://hdl.handle.net/11718/17506
dc.language.iso	en	en_US
dc.publisher	Springer International Publishing	en_US
dc.subject	Cyber Bully	en_US
dc.subject	Call Centre Agent	en_US
dc.title	Customer cyberbullying: the experiences of India‘s international-facing call centre agent	en_US
dc.type	Book chapter	en_US

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