Browsing Journal Articles by Author "D'Cruz, Premilla"
Now showing items 21-40 of 45
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Hope to despair: the experience of organizing Indian call centre employees
D'Cruz, Premilla; Noronha, Ernesto (Indian Journal of Industrial Relations, 2013)The rapid growth of India's IT Enabled Service-Business Process Outsourcing (ITES-BPO) sector has drawn the attention of several researchers whose foci have spanned varied aspects. This paper analyses whether UNITES really ... -
Identity work at the intersection of dirty work, caste, and precarity: how Indian cleaners negotiate stigma
D'Cruz, Premilla; Ernesto, Noronha; Mendonca, Avina (Sage Publications, 2022-03-17)Drawing from in-depth interviews of cleaners employed in the cleaning industry in India, the study examines the ongoing process of constructing a positive identity among dirty workers. Cleaners respond to the intense ... -
The incidence of interpersonal workplace bullying in India’s ITES-BPO sector
D'Cruz, Premilla; Rayner, Charlotte (Indian Journal of Labour Economics, 2014)The existence of interpersonal bullying at ytork and its link with socio-cultural factors in the Indian context was ascertained through a suryaj undertaken in the country's ITES-BPO (offshoring-outsourcing) sector. Survey ... -
Indian call centres and business process outsourcing: a study in union formation
Taylor, Philip; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, Dora (New Technology, Work, and Employment, 2010-11-11)In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ... -
Indian call centres and business process outsourcing: a study in union formation
D'Cruz, Premilla; Taylor, Philip; Noronha, Ernesto; Scholarios, Dora (2009-04-15)In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and ... -
The influence of HIV concordance and discordance on marital life
D'Cruz, Premilla (2005-10-27)Studies on the implications of HIV concordance and discordance focus largely on the sexual aspect (Bennetts et al., 1999; Campbell, 1999; Moatti and Souteyrand, 2000; White et al., 1997), that is, they examine how sexual ... -
The interface between technology and customer cyberbullying: evidence from India
D'Cruz, Premilla; Noronha, Ernesto (Elsevier, 2014)Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ... -
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
Mishra, Sushanta K.; Bhatnagar, Deepti; D'Cruz, Premilla; Noronha, Ernesto (Elsevier Inc., 2012)With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ... -
Navigating embeddedness: Experiences of Indian IT suppliers and employees in the Netherlands
Noronha, Ernesto; D'Cruz, Premilla; Banday, Muneeb Ul Lateef (Springer, 2018)In this article, we shift the usual analytical attention of the GPN framework from lead firms to suppliers in the network and from production to IT services. Our focus is on how Indian IT suppliers embed in the Netherlands ... -
Navigating the extended reach: target experiences of cyber bullying at work
D'Cruz, Premilla; Noronha, Ernesto (Elsevier Ltd, 2013)With research on workplace bullying having so far focused on face-to-face interactions via proximate physical presence, cyberbullying remains to be understood. Through a hermeneutic phenomenological inquiry of target ... -
A necessary evil: the experiences of managers implementing downsizing programmes
Noronha, Ernesto; D'Cruz, Premilla (2006-10-27)This paper presents the findings of a phenomenological study, which describes the experiences of human resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in India. Data were ... -
Positives outweighing negatives: the experiences of Indian crowd sourced workers
D'Cruz, Premilla; Noronha, Ernesto (2016)This article reports on an empirical study of Indian freelancers working via Elance-oDesk (now renamed Upwork). In a qualitative approach, data were gathered from 24 freelancers across India through in-depth telephone ... -
Power, subjectivity and context in workplace bullying, emotional abuse and harassment: insights from postpositivism
D'Cruz, Premilla; Noronha, Ernesto; Lutgen-Sandvik, Pamela (Emerald, 2018) -
Prevention of and interventions in workplace bullying: a global study of human resource professionals’ reflections on preferred action
D'Cruz, Premilla; Salina, Denise; Cowan, Renee L.; Adewumi, Oluwakemi; Apospori, Eleni; Bochantin, Jaime; Djurkovic, Nikola; Durniat, Katarzyna; Escartín, Jordi; Guo, Jing; Isik, Idil; Koeszegi, Sabine T.; Cormack, Darcy Mc; Monserrat, Silvia Ines; Olivas-Lujan, Miguel R.; Zedlacher, Eva (Taylor & Francis, 2018-04-26)The aim of this study was to analyze Human Resource Professionals’ reflections on the prevention of and intervention in workplace bullying across different countries. More specifically, the study sought to identify what ... -
Protecting my interests: HRM and targets’ coping with workplace bullying
D'Cruz, Premilla; Noronha, Ernesto (Qualitative Report, 2011-01-28)Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace ... -
Reconciling dichotomous demands: telemarketing agents in Bangalore and Mumbai, India
Noronha, Ernesto; D'Cruz, Premilla (2007-11-08)Though outsourcing has created enormous employment potential in India’s information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The ... -
Seeking the future: after-hours intercommunicating in India's medical transcription industry
Noronha, Ernesto; D'Cruz, Premilla (Labour and Management Development Journal, 2008-11-08) -
Socio-cultural dynamics in whistleblowing: insights from India
D'Cruz, Premilla; Bjorkelo, B. (Emerald Group Publishing Ltd., 2016)Purpose: Through state-of-the-art insights on whistleblowing in India, the purpose of this paper is to highlight the role of sociocultural dynamics in whistleblowing. Design/methodology/approach: A review of literature on ... -
The story of this special issue on critical perspectives in work and organizational psychology
Abrams, Ruth; Bal, P. Matthijs; D'Cruz, Premilla; Hornung, Severin; Islam, Gazi; McDonald, Matthew; Sanderson, Zoe; Tonelli, Maria José (Wiley, 2022-12-05)In this editorial, we tell the story of how the Special Issue on Critical Perspectives in Work and Organizational Psychology (CWOP) came about, how it fits within the broader agenda of building a critical community within ... -
Target experiences of workplace bullying on online labourmarkets: Uncovering the nuances of resilience
D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2018)Purpose–The purpose of this paper is to report a study of bullying on online labour markets (OLMs),highlighting how abuse unfolds in digital workplaces and depicting the trajectory of target resilience.Design/methodology ...