Browsing Journal Articles by Author "Noronha, Ernesto"
Now showing items 21-40 of 41
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Hope to despair: the experience of organizing Indian call centre employees
D'Cruz, Premilla; Noronha, Ernesto (Indian Journal of Industrial Relations, 2013)The rapid growth of India's IT Enabled Service-Business Process Outsourcing (ITES-BPO) sector has drawn the attention of several researchers whose foci have spanned varied aspects. This paper analyses whether UNITES really ... -
Indian call centres and business process outsourcing: a study in union formation
Taylor, Philip; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, Dora (New Technology, Work, and Employment, 2010-11-11)In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ... -
Indian call centres and business process outsourcing: a study in union formation
D'Cruz, Premilla; Taylor, Philip; Noronha, Ernesto; Scholarios, Dora (2009-04-15)In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and ... -
Indian public sector trade unionism in context: Gujarat and West Bengal compared
Noronha, Ernesto; Beale, David (Journal of Contemporary Asia, 2015)Using qualitative research methods and comparing two Indian states (Gujarat and West Bengal), the authors examine the relative power and influence of trade unions in three parts of the public sector, viz., state government ... -
Indian public-sector trade unionism in an autocratic political climate: the distinctive case of Gujarat
Beale, David; Noronha, Ernesto (SAGE Publications, 2014)The power and influence of trade unionism in telecommunications, state government employment and municipal bus services are examined in Gujarat, an Indian state ruled by the Hindu nationalist, pro-big business Bharatiya ... -
The interface between technology and customer cyberbullying: evidence from India
D'Cruz, Premilla; Noronha, Ernesto (Elsevier, 2014)Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ... -
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
Mishra, Sushanta K.; Bhatnagar, Deepti; D'Cruz, Premilla; Noronha, Ernesto (Elsevier Inc., 2012)With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ... -
Navigating embeddedness: Experiences of Indian IT suppliers and employees in the Netherlands
Noronha, Ernesto; D'Cruz, Premilla; Banday, Muneeb Ul Lateef (Springer, 2018)In this article, we shift the usual analytical attention of the GPN framework from lead firms to suppliers in the network and from production to IT services. Our focus is on how Indian IT suppliers embed in the Netherlands ... -
Navigating the extended reach: target experiences of cyber bullying at work
D'Cruz, Premilla; Noronha, Ernesto (Elsevier Ltd, 2013)With research on workplace bullying having so far focused on face-to-face interactions via proximate physical presence, cyberbullying remains to be understood. Through a hermeneutic phenomenological inquiry of target ... -
A necessary evil: the experiences of managers implementing downsizing programmes
Noronha, Ernesto; D'Cruz, Premilla (2006-10-27)This paper presents the findings of a phenomenological study, which describes the experiences of human resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in India. Data were ... -
Place matters: (dis)embeddedness and child labourers’ experiences of depersonalized bullying in Indian Bt cottonseed global production networks
D’Cruz, Premilla; Noronha, Ernesto; Banday, Muneeb Ul Lateef; Chakraborty, Saikat (Springer Science + Business Media, 2021-01-04)Engaging Polanyi’s embeddedness–disembeddedness framework, this study explored the work experiences of Bhil children employed in Indian Bt cottonseed GPNs. The innovative visual technique of drawings followed by interviews ... -
Positives outweighing negatives: the experiences of Indian crowd sourced workers
D'Cruz, Premilla; Noronha, Ernesto (2016)This article reports on an empirical study of Indian freelancers working via Elance-oDesk (now renamed Upwork). In a qualitative approach, data were gathered from 24 freelancers across India through in-depth telephone ... -
Power, subjectivity and context in workplace bullying, emotional abuse and harassment: insights from postpositivism
D'Cruz, Premilla; Noronha, Ernesto; Lutgen-Sandvik, Pamela (Emerald, 2018) -
Protecting my interests: HRM and targets’ coping with workplace bullying
D'Cruz, Premilla; Noronha, Ernesto (Qualitative Report, 2011-01-28)Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace ... -
Reconciling dichotomous demands: telemarketing agents in Bangalore and Mumbai, India
Noronha, Ernesto; D'Cruz, Premilla (2007-11-08)Though outsourcing has created enormous employment potential in India’s information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The ... -
Seeking attention: an investigation of salesperson influence strategies used while selling to small retailers
Noronha, Ernesto; Nanarpuzha, Rajesh (Routledge, 2016)The use of influence strategies is an integral component of the salesperson's role, while selling to retailers. However, it remains a chronically under-researched area, particularly so in emerging markets, which are distinct ... -
Seeking the future: after-hours intercommunicating in India's medical transcription industry
Noronha, Ernesto; D'Cruz, Premilla (Labour and Management Development Journal, 2008-11-08) -
Target experiences of workplace bullying on online labourmarkets: Uncovering the nuances of resilience
D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2018)Purpose–The purpose of this paper is to report a study of bullying on online labour markets (OLMs),highlighting how abuse unfolds in digital workplaces and depicting the trajectory of target resilience.Design/methodology ... -
Technical call centres: beyond electronic sweatshops and assembly lines in the head
D'Cruz, Premilla; Noronha, Ernesto (2007-11-02)Views on call centres as work systems represent a dichotomy. While, on the one hand, call centres are seen as conforming to an engineering or mass service model, on the other hand, they are described as high commitment service ... -
Workplace bullying in the context of organizational change: the significance of pluralism
D'Cruz, Premilla; Noronha, Ernesto (Industrial Relations Journal, 2014-05-01)The presence of depersonalised bullying during organisational change, highlighted through empirical research on lay-off procedures in India's information technology sector, underscores the rhetoric of unitarist human ...