Browsing Journal Articles by Title
Now showing items 1477-1496 of 3727
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Harnessing customer's transaction data for efficient operation: a case of debt collections in the consumer finance industry
(2010-10-18)With the burgeoning financial services industry in India, service providers increasingly face the risk of their loans becoming bad and consequently leading to a charge-off loss as indicated by the accumulation of ... -
Harnessing multiple mental models as a training technique for increasing understanding of people issues
(2002-10-19)This paper describes and evaluates the experience of using soft systems methodology (SSM) a problem structuring method of soft operations research (OR) to create learning operations about “people issues” among District ... -
Haste makes waste: negative consequences of hurried change efforts
(1988-09-23)From a cursory reading of the case it appears as if D'Cunha has been a victim of malicious campaign against him by the women clerks. T.he case tells us about the strained relations between D'Cunha and the women clerks ... -
Have a Nice Flight! Understanding the Interplay Between Topics and Emotions in Reviews of Luxury Airlines in the Pre- and Post-Covid-19 Periods
(Springer, 2024-01-25)Few studies assessed the impact of Covid-19 on the aviation industry from the passengers’ perspective. This study examined how airline passengers’ emotions (positive and negative) and sub-emotions (joy, trust, surprise, ... -
Hazards of Industrial Democracy
(2010-06-03)It is essential to understand the relevance of industrial democracy not only in terms of its explicitly stated objectives, but also in terms of the psychological and social forces which generate the urge for such democracy. ... -
Health insurance and third party administrators: issues and challenges
(2010-10-25)The Insurance Regulatory and Development Authority in India has paved the way for insurance intermediaries such as third party administrators (TPAs) to play a pivotal role in setting up managed healthcare systems. TPAs ... -
Health manpower strategies for rural health services - India & China: 1949-1975
(1976-08-15)This paper compares the health manpower strategies pursued in India and China and brings out the implications of these strategies for the birth control programme. The three key areas discussed are: training medical ... -
Health of a state
(2000-07-17) -
Health system in India: opportunities and challenges for improvement
(2006-11-01)Purpose – The paper seeks to show that health and socio-economic developments are so closely intertwined that is impossible to achieve one without the other. Design/methodology/approach – This paper sees that building ... -
Healthcare proposals: health insurance - not a Panacea
(2004-10-25)Expanding the insurance services without considering whether medical services are available or not is a sure way of making the scheme dysfunctionalfrom the beginning. Who will regulate the practices of providers? Is ... -
The healthcare system HIV/AIDS: an inextricable component in the experience of family care
(Critical Public Health, 2008-11-10)Through a phenomenological study following van Manen's approach, family care experiences of caregivers and care receivers in the context of HIV/AIDS were studied in Mumbai, India. Data gathered through conversational ... -
Hedging effectiveness of sensex
(1998-10-12) -
Hedonism and culture: impact on shopping behaviour - a research agenda
(2007-11-02)Increasingly consumer shopping behaviour is being seen from the holistic perspective of the entire shopping experience. The holistic view requires a retailer to focus on the shopper experience with the store. Thus the ... -
Hesitant information sets and application in group decision making
(Elsevier, 2018-11)The recent information set theory provides a useful mechanism to represent an agent’s perceived information values. However, often a decision-maker (DM) considers multiple evaluations for the same information source value. ... -
A heuristic for the multisource weber problem with service level constraints
(Transportation Science, 2015)In this paper we develop a column-generation-based heuristic procedure to solve a generalized version of the multisource Weber problem where in addition to the transportation cost we also consider staffing level costs that ... -
High commitment management practices re-examined: the case of Indian call centers
(Economic and Industrial Democracy, 2012)Considerable debate exists in the West about the effectiveness of high commitment management (HCM) practices in reducing the negative features associated with work in mass-production call centres. This debate has been ...